Recent Posts

Demystifying Water Damage Inspections: What to Expect

2/6/2024 (Permalink)

Drying equipment on floor. A water damage inspection is the first step towards restoring your home to its former glory.

Water damage can be a real headache, but understanding what to expect during a water damage inspection can make the process a lot less daunting. In this guide, we'll break down the basics, helping you navigate the initial steps of tackling water damage in your home.

Initial Contact

Once you reach out to a restoration company, expect a friendly voice on the other end. They'll gather essential information about your situation, such as the cause of the water damage, its extent, and any immediate concerns. This helps them determine the urgency of the situation and plan for the inspection.

Prompt Scheduling

A reputable restoration company values your time and will work with you to schedule a prompt inspection. Quick response times are crucial to prevent further damage, so expect them to prioritize your situation and set up a convenient time for the inspection.

Thorough Assessment

During the inspection, a trained technician will assess the affected areas thoroughly. They'll examine the source of the water damage, identify the extent of the affected areas, and evaluate the overall condition of the property. This step is crucial for developing an effective restoration plan.

Moisture Detection

Modern technology plays a key role in water damage inspections. Expect the technicians to use advanced moisture detection tools to identify hidden pockets of water. This step ensures a comprehensive understanding of the damage, preventing future issues like mold growth.

Documentation

The inspection process includes documenting the findings. This documentation serves as a foundation for the restoration plan and helps streamline communication with your insurance company. Expect the technician to take notes, photographs, and possibly videos to provide a clear picture of the situation.

Discussion and Recommendations

After the inspection, the technician will discuss their findings with you. They'll explain the extent of the damage, and potential risks, and outline a customized restoration plan. This is the time to ask questions and gain a clear understanding of the next steps in the process.

A water damage inspection is the first step towards restoring your home to its former glory. By knowing what to expect during this process, you can approach it with confidence. Quick response times, advanced technology, and clear communication are key elements of a successful water damage inspection, paving the way for a smooth restoration journey.

What to do when you find mold

3/30/2020 (Permalink)

Moldy window due to poor ventilation in the residence

If you see visible mold, do not disturb it. You can inadvertently spread the mold infestation throughout your home. When mold is disturbed, the mold can release microscopic mold spores which become airborne and can circulate inside your home.

What to Do:

  • Stay out of affected areas.
  • Turn off the HVAC system and fans.
  • Contact SERVPRO of Lewiston/Auburn for mold remediation services at 207-783-2500

What Not to Do:

  • Don’t touch or disturb the mold.
  • Don’t blow air across any surfaces with visible or suspected mold growth.
  • Don’t attempt to dry the area yourself.
  • Don’t spray bleach or other disinfectants on the mold.

About Our Mold Remediation Services

SERVPRO of Lewiston/Auburn specializes in mold cleanup and restoration; in fact, it’s a cornerstone of our business.  Our crews are highly trained restoration professionals that use specialized equipment and techniques to properly remediate your mold problem quickly and safely.

If You See Signs of Mold, Call Us Today – 207-783-2500

The science behind drying a space

3/30/2020 (Permalink)

SERVPRO fans are strategically placed throughout the residence

Did you know there is actually a science behind the process of drying? Having the knowledge of psychometrics is essential to restoring a water damaged structure to its preloss condition. While your initial reaction may be to grab a few towels to mop up the mess and place a fan or two around the damaged area, SERVPRO of Lewiston/Auburn is trained in the science of drying and follows strict industry-approved standards to help lower the chances of secondary damages, like mold. If your home or business suffers water damage, SERVPRO of Lewiston/Auburn will:

  • Inspect the building to detect every component that is wet, to help prevent secondary damage from happening.
  • Measure how much moisture is in wet materials and monitor weather the materials are drying properly.
  • Speed up Mother Nature by using professional drying equipment

What exactly does it mean to help “speed up Mother Nature”? A wet building can often dry naturally because the environment always seeks equilibrium. When materials are we, moisture will naturally move to drier air at the surface of the material—but only if the air is, indeed, drier. The only problem is, nature takes too long and secondary damages may occur while the building is drying out.

SERVPRO of Lewiston/Auburn has the tools and equipment to help Mother Nature along, including equipment to help dry hardwood floors, tough-to-reach spaces, inside walls (pictured below), and much more. SERVPRO also uses state-of-the-art monitoring equipment, and a proven scientific process to help speed the drying process of your home or business.

The bottom line? SERVPRO of Lewiston/Auburn has the training and equipment to help make your water damage “Like it never even happened.”

SERVPRO of Lewiston/Auburn- IICRC Certified

3/26/2020 (Permalink)

IICRC Logo

SERVPRO of Lewiston/Auburn is an IICRC firm. The Institute of Inspection, Cleaning and Restoration Certification (IICRC) creates the standard fro the restoration industry and provides training and certifications to restoration companies. IICRC Certified firms have the right to display the IICRC certified logos. 

IICRC Certified Firms must:

  • Present accurate information to consumers and conduct business with honesty and integrity.
  • Require a technician on all jobs who has been formally trained and passed all required tests.
  • Require a continuing education program to keep technicians up-to-date on the latest changes in the industry.
  • Maintain liability insurance to protect all parties in the event of an accident.
  • Maintain a written complaint policy and agree to Better Business Bureau or similar arbitration to resolve disputes, and accept the conclusions and recommendations of arbitration.

The IICRC Develops The Standards For The Restoration Industry

The IICRC has been the driving force in establishing the main industry standards and reference guides for professional carpet cleaning, water damage restoration and mold remediation. These IICRC standards take years to develop and require the coordination of experts in the field: manufacturers, industry organizations, insurance professionals, training schools, contractors, and public health professionals.

Every five years, the standards are reviewed and updated. The water damage restoration field changes rapidly with advancements in technology and science, and therefore the standards must evolve to keep pace.

ABOUT SERVPRO LEWISTON/AUBURN

SERVPRO of Lewiston Auburn specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration and we are an IICRC Certified Firm. We believe in continuous training: from initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

About Coronavirus

3/26/2020 (Permalink)

SERVPRO of Lewiston/Auburn is Here to Help during this time of need

During this unprecedented time caused by the global pandemic of coronavirus, this is a reminder to our customers that we are specialists in cleaning services, and we adhere to the highest cleaning and sanitation standards.

Specialized Training

We are prepared to clean and disinfect your home or business, according to protocols set forth by the Centers for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis.

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:

  • Kitchen/Food Areas
  • Bathrooms
  • Schools/Classrooms
  • Offices
  • Retail Spaces
  • Water Fountains
  • Shelving/Racks
  • Sales Counters
  • Carpets and Rugs
  • Stair Handrails
  • Elevator Cars
  • Playground Equipment
  • Fitness Equipment

Specialized Products

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.

Call Today for a Proactive Cleaning

If your home or business needs deep cleaning services, call the experts today – SERVPRO of Lewiston/Auburn, 207-783-2500

Sources:

https://www.cdc.gov/coronavirus/2019-ncov/hcp/guidance-prevent-spread.html?CDC_AA_refVal=https%3A%2F%2Fwww.cdc.gov%2Fcoronavirus%2F2019-ncov%2Fguidance-prevent-spread.html

https://www.cdc.gov/coronavirus/2019-ncov/specific-groups/guidance-business-response.html

March is National Red Cross Month! GO DONATE!

3/23/2020 (Permalink)

SERVPRO of Lewiston/Auburn's own Marketing Manager Meaghan Braun, stands with fellow marketers Barbara Rapoza &Holly Merrill.

March is National Red Cross Month!

SERVPRO of Lewiston/Auburn is a proud supporter of the American Red Cross Disaster Responder program. Our annual Maine SERVPRO fundraiser donates directly to the Maine Chapters of the American Red Cross. 

Every eight minutes, the American Red Cross brings help and hope to people in need, thanks to heroes like you. Whether you donate funds, donate blood or volunteer, we depend on your support to make a difference in communities across the country.


Each year, the president of the United States proclaims March "Red Cross Month.” We use this month as a chance to honor and celebrate the everyday heroes who help us fulfill our mission. This March, we encourage you to uncover your inner hero. 



The American Red Cross shelters, feeds and provides emotional support to victims of disasters; supplies about 40 percent of the nation’s blood; teaches skills that save lives; provides international humanitarian aid; and supports military members and their families. This month is a time to recognize everyday heroes.


Be a hero today!

 

What TYPE of water has damaged your home or business?

3/23/2020 (Permalink)

When your home or business suffers a water damage, understanding what type of water you are dealing with is critical to ensuring proper cleanup. SERVPRO of Lewiston/Auburn is here to help!

There are three types of water. Clean water is water from a broken pipe, or other water source; rainwater is also considered clean. The term gray water is used to classify slightly contaminated water. Clean water becomes gray water when it is left untreated allowing bacteria and other contaminants to begin growing, making the water hazardous. Black water is highly contaminated and filled with fungi, bacteria, chemicals and more. Black water is typically caused by sewage damage, flooding or any type of natural disaster. Black water should always be handled by trained professionals. You should consider taking the following precautions to help minimize damage or prevent further damage while waiting for help to arrive.

Damage from Clean Water

    • Shut off the water source if possible or contact a qualified professional to do so.
    • Turn off circuit breakers for wet areas of the building if access to the power distribution panel is safe from potential electrical shock. DO NOT enter rooms with standing water, as electrical shock hazards may exist.
    • Remove as much excess water as possible by mopping and blotting. Wipe excess water from wood furniture after removing lamps and tabletop items.
    • Remove and prop up wet upholstery cushions to allow more even drying.
    • Move any paintings, art objects, computers, documents and other valuable items that may be sensitive to moisture to a safe place.
    • DO NOT leave books, newspapers, magazines or other colored items on wet carpets or floors as they may cause staining.
    • DO NOT use your household vacuum cleaner to remove water as there is potential for electrical shock or causing damage to the vacuum cleaner.
    • DO not turn on ceiling fixtures if ceiling is wet; DO NOT enter rooms where ceilings are sagging from retained water.

Damage from Contaminated Water

    • Avoid all contact with sewage and items contaminated by sewage. Wash your hands thoroughly if you come in contact with contaminated items.
    • DO NOT walk through contaminated areas, as you could spread damage to unaffected areas.
    • DO NOT turn on the HVAC system if there is a possibility of spreading contaminated air.
    • DO NOT use household fans to dry the structure, air flow could spread contaminants.
    • Discard any food and/or products for personal hygiene and cleanliness if exposed to the contaminated areas.

When you have a water damage, don’t leave your property to chance. Call SERVPRO of Lewiston Auburn anytime at 207-783-2500.

The Silent Killer

3/5/2020 (Permalink)

You can’t see or smell carbon monoxide, but at high levels, it can kill a person in minutes. Often called the silent killer, carbon monoxide, or CO, is an invisible, odorless, colorless gas, created when fuels, like gasoline, wood, coal, natural gas and propane burn incompletely.

According to the Center for Disease Control and Prevention (CDC), each year more than 400 Americans die from unintentional CO poisoning. It is estimated another 20,000 visit the emergency room, and more than 4,000 are hospitalized due to CO poisoning. All people and animals are at risk for CO poisoning, with some groups—including unborn babies, infants, and people with chronic heart disease, anemia, or respiratory problems—being more susceptible to the effects of carbon monoxide.

An excess of CO, leading to CO poisoning, can result from faulty furnaces, or other heating appliances, portable generators, water heaters, clothes dryers, or idling cars left running in garages.

Symptoms of CO Poisoning:

  • Dull headache
  • Weakness
  • Dizziness
  • Nausea or vomiting
  • Shortness of breath
  • Confusion
  • Blurred vision
  • Loss of consciousness

Taking some basic, precautionary steps can help eliminate the risk of carbon monoxide poisoning. Protect yourself by reviewing the following tips, provided by the United States Fire Administration.

  • Have fuel-burning appliances, like oil and gas furnaces, gas or kerosene heaters, fireplaces, and wood stoves inspected by a trained professional every year.
  • Open the damper for proper ventilation before using a fireplace. Never use your oven or stove to heat your home.
  • Make sure all fuel-burning vented equipment is vented to the outside to avoid CO poisoning. Keep the venting for exhaust clear and unblocked.
  • If you need to warm a vehicle, remove it from the garage immediately after starting it. Never run a vehicle or other fueled engine or motor indoors, even if the garage doors are open. Make sure exhaust pipe of a running vehicle is not blocked with snow, ice, or other materials.
  • Make sure vents for the dryer, furnace, stove, and fireplace are clear of snow and other debris.
  • Only use barbecue grills outside, away from all doors, windows, vents, and other building openings. Some grills can produce CO gas. Never use grills inside the home or garage, even if the doors are open.
  • Use portable generators outdoors in well-ventilated areas away from all doors, windows, vents, and other building openings to prevent exhaust fumes from entering the home.

SERVPRO Emergency Ready Profile

3/5/2020 (Permalink)

As many as 50% of businesses close down following a disaster, according to the latest research. Of the businesses that survive, the overwhelming majority of them had a preparedness plan in place. Pre-planning can serve as an insurance policy aimed at peace of mind. And knowing you are "Ready for whatever happens" speaks trust to your clients and employees that in the event your business is affected by a disaster, they don’t necessarily have to be.

By developing a SERVPRO Emergency READY Profile for your business, you minimize business interruption by having an immediate plan of action. Knowing what to do and what to expect in advance is the key to timely mitigation and can help minimize how water and fire damage can affect your business.

  • A no cost assessment of your facility. This means there is no need to allocate funds, giving you a great value at no cost.  
  • A concise Profile Document that contains only the critical information needed in the event of an emergency. It will only take a little time to complete and will not take you away from current projects. But it will save a lot of time if ever needed.  
  • A guide to help you get back into your building following a disaster. This can help minimize the amount of time your business is inactive by having an immediate plan of action.  
  • Establishes your local SERVPRO of Lewiston-Auburn as your disaster mitigation and restoration provider. You have a provider that is recognized as an industry leader and close by.  
  • Identification of the line of command for authorizing work to begin. This saves time so we can begin the work of mitigating the damage which can save you time and money.  
  • Provides facility details such as shut-off valve locations, priority areas and priority contact information. Having a quick reference of what to do, how to do it and who to call provides solutions in advance of an emergency so that during the emergency you are "Ready for whatever happens."

Ready to Get Started? Call SERVPRO of Lewiston Auburn today at 207-783-2500 for your FREE Emergency Ready Plan.

Mold Problem?

3/4/2020 (Permalink)

Microscopic mold spores naturally occur almost everywhere, both outdoors and indoors. This makes it impossible to remove all molds from a home or business. Therefore, mold remediation reduces the mold spore count back to its natural or baseline level. Some restoration businesses advertise “mold removal” and even guarantee to remove all molds, which is a fallacy. Consider the following mold facts:

    • Mold is present almost everywhere, indoors and outdoors.
    • Mold spores are microscopic and float along in the air and may enter your home through windows, doors, or AC/heating systems or even hitch a ride indoors on your clothing or a pet.
    • Mold spores thrive on moisture. Mold spores can quickly grow into colonies when exposed to water. These colonies may produce allergens and irritants.
    • Before mold remediation can begin, any sources of water or moisture must be addressed. Otherwise, the mold may return.
    • Mold often produces a strong, musty odor and can lead you to possible mold problem areas.
    • Even higher-than-normal indoor humidity can support mold growth. Keep indoor humidity below 45 percent.

If your home or business has a mold problem, we can inspect and assess your property and use our specialized training, equipment, and expertise to remediate your mold infestation.

If You See Signs of Mold, Call Us Today – 207-783-2500